- Prams, Buggies, Car seats
- Cots, Cot-beds, Furniture
- Bath Time, Bed Time
- Highchairs, Feeding
- Walkers, Bouncers, Swings, Toys
- Stair gates, Play Pens, Monitors
- Clearance Sale
Deirdre from Dublin
Hi Kathy ,
Just a quick email to say thanks so much for my order. I will definitely be recommending your store , as the efficiency is second to none.
My carrycot arrived this morning as discussed.
Excellent customer service!
Gracie from Sussex
Hi there Kathy and Paul
Just wanted to say a massive thank you to you both for getting the new car seat hood out to me with no issues or fuss I really appreciate it! It’s arrived today all in perfect order and shape! Can’t thank you guys enough for getting that sorted for us as soon as you did!
Many many thanks
Tara from Sussex
Thank you so much for all your help with my order, you went above and beyond to help me get it ASAP and for that I am extremely grateful- looking forward to receiving my order. Will definitely recommend you to my pregnant friends many thanks
Judith from Uxbridge
I just wanted to write to you to confirm that the Silver Cross buggy and car seat arrived on Friday.
My step-daughter is absolutely delighted with them.
The parcels arrived safely within the timeframe, it was great that she was able to track them during the delivery process.
Many thanks to you and your team, each person I spoke to on the phone including yourself were very knowledgeable and helpful, the entire customer service experience was excellent.
Thank you to you and please also pass on my gratitude to your colleagues.
I will have no hesitation in recommending you and your company to friends and family in the future.
Anna from Lurgan
I've just received my order. The delivery was very quick as I ordered it yesterday. Everything is in good condition so I'm very happy with your service.
Example of a customer's payment plan order.
Baby due in 5 months.
Mrs Wright has ordered a Venicci Pram at £700.
Payment plan option was chosen and a 20% (£140) deposit was charged.
We contacted Mrs Wright within 24 hours and agreed a suitable payment structure.
For each of the next 4 months
Mrs Wrights credit card was charged £140.
Total Paid £700
When the Final payment was paid we shipped order out to the customer in time for the baby being born.
Mrs Wright was able to view all of her payments made and order details though her online account.
What if I purchase an item and then realise it's not entirely what I wanted ?
We hope you will be highly satisfied with any product purchased, but if you wish to return an item, then we aim to make it as quick and convenient as possible.
For your own peace of mind, Kids Store Ltd work closely with our local trading standards authority to ensure that we always comply with current legislation.
However, we understand that sometimes you may wish to return something you are not happy with. Don't worry, we are here to help.
Any unsuitable item purchased from us can be return within 14 days of date of receipt.
For more detail regarding returns, please refer to our T&C page: http://kidsstore.co.uk/terms-conditions/
You can choose to either organise your own return, as we have listed some recommendations below at your own cost and risk, or request a collection using our courier service which incurs a charge.
Which collection services can I use?
You can use our couriers, however experience has shown us that it's much cheaper for the customer to send returns with a local courier from their area. Here are our recommendations based on reliability, ease of use and competitive pricing:
How much does it cost to use your Collection Service?
Our couriers are I.F.S. Although you may have noticed that FEDEX has delivered your initial order to you.
Here at Kids Store we can offer the services of our own couriers, but please be aware, as we are based in Northern Ireland and so are our couriers, this service is more expensive than those recommended above.
Our couriers costs are approx £30 + Vat per carton.
If you wish to use this service we can arrange it all for you.
When will I get my refund?
After we inspect the returned item, it can take up to 14 days. The original payment method will be used for the refund.
Why don't you give us a ring on 02890 232805 please ask for Paul ( this number is or high street store and the phone may be answered by any member of our store staff ) and i will gladly try and answer all of your queries. Phones are manned from 9am to 5:30pm Mon-Sat.
Alternatively you can E-mail us on Kathy@kidsstore.co.uk. ( emails are manned 8am - 6pm and answered asap.)
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