Delivery
How do you deliver an order?
We use IFS/FEDEX and Royal Mail for our deliveries. As we ship to most destinations in the UK and Ireland, delivery charges vary and are calculated at time of order. We have kept all charges to a minimum.
Travel systems, prams, cotbeds, moses baskets, buggies, swings, bouncers, walkers and large boxed items are delivered with IFS/FEDEX courier 2 working day delivery service.
Smaller items, such as adaptors, parasols, etc weighing less than 2kg are delivered with Royal Mail 48 service.
What is the delivery pricing?
The exact delivery cost is calculated at checkout. The list below covers the approximate delivery cost in most destinations but if you are in any doubt please email us for clarification.
Please note: As of Dec 2019, due to their large dimensions, all cots, cotbeds and cot/cotbed mattresses are now delivered with a charge of £12.
UK mainland (approximate cost)
Order value up to £20 delivery cost £3
Order value £20 - £50 delivery cost £6
Order value £50 - £199 delivery cost £8
Order value over £199 delivery FREE
UK Highlands and Islands
Order value up to £20 delivery cost £10
Order value £20 - £50 delivery cost £15
Order value over £50 delivery cost £40
Channel Islands/Isle of Man
Please drop us details using the form HERE
with the product you are interested in and
we can advise on costs accordingly
Northern Ireland
Order value up to £20 delivery cost £3
Order value £20 - £50 delivery cost £6
Order value £50 - £199 delivery cost £10
Order value over £199 delivery FREE
Republic of Ireland
Order value upto £20 delivery cost £7
Order Value £20 - £50 delivery cost £10
Order value £50 - £199 delivery cost £15
Order value over £199 delivery cost £25
We apologise that we are unable to offer free delivery to Highlands and Islands.
How long does it take to deliver?
All goods that are marked for 2 days delivery are shipped out directly from our in store warehouse on 48 Hour ( 2 working days ) delivery and can be booked up until 1pm for same day despatch.
Products on pre-order: We'll secure 1 for you, out of the x number of stock we have already placed on manufacturer's backorder.
We despatch Monday - Friday (except on UK and Northern Ireland Bank Holidays).
Please note this is a 2 working days delivery facility.
Orders despatched on a Monday should arrive on a Wednesday.
Orders despatched on a Thursday should arrive on the following Monday.
Orders despatched on a Friday should arrive the following Tuesday.
Express Service (24hrs) is available at an extra cost (£12 per box) and if you need details please contact us using the information below.
Delivery on orders dispatched with Royal Mail takes about 3-5 working days, excluding Bank Holidays.
TEL: 028 90 232805 Mon- Sat. 9am-5pm
EMAIL: kathy@kidsstore.co.uk
How can I track my order with IFS/FEDEX?
It's very simple. IFS will use the same E-mail address that you have used when placing an order.
When your order has been dispatched, you'll receive a confirmation e-mail from Kids Store letting you know that the goods are about to leave us and details of the courier consignment number, along with a link to the couriers tracking facility.
For your extra assurance we also ask our couriers to send you an email confirmation and tracking link.
After that, you will also receive an email from IFS when the goods have been collected by them as well as an email when the courier is out for delivery.
From there you just need to follow the hyperlink supplied in their email to you to their website, or track manually via the consignment number again supplied in their email to you.
Below is a sample screenshot from an order that is out for delivery. You should be able to see something similar when we ship your order with IFS Courier.
E-mail example from IFS:
Dear Kids store Customer,
Kids Store have despatched your shipment with IFS Courier Express. Your consignment number for this shipment is: 48912993334
The shipment can be tracked
Kind Regards,
IFS Courier Express
T: +44 2894 464211
W: www.ifsgroup.com
