- Prams, Buggies, Car seats
- Cots, Cot-beds, Furniture
- Bath Time, Bed Time
- Highchairs, Feeding
- Walkers, Bouncers, Swings, Toys
- Stair gates, Play Pens, Monitors
- Clearance Sale
Recent Reviews
Cassey from Sussex
I just want to say a huge thank you Kathy for your help with my order. The service you have provided has been amazing. After months of heart ache finally my 3 month old little boy has a lovely pushchair and I could not be happier.
Thank you again.
Kind regards,
Cassey
★★★★★ 5/5
Deirdre from Dublin
Hi Kathy ,
Just a quick email to say thanks so much for my order. I will definitely be recommending your store , as the efficiency is second to none.
My carrycot arrived this morning as discussed.
Excellent customer service!
Thanks again.
Kindest regards,
Deirde
★★★★★ 5/5
Gracie from Sussex
Hi there Kathy and Paul
Just wanted to say a massive thank you to you both for getting the new car seat hood out to me with no issues or fuss I really appreciate it! It’s arrived today all in perfect order and shape! Can’t thank you guys enough for getting that sorted for us as soon as you did!
Many many thanks
★★★★★ 5/5
Tara from Sussex
Thank you so much for all your help with my order, you went above and beyond to help me get it ASAP and for that I am extremely grateful- looking forward to receiving my order. Will definitely recommend you to my pregnant friends many thanks
★★★★★ 5/5
Judith from Uxbridge
I just wanted to write to you to confirm that the Silver Cross buggy and car seat arrived on Friday.
My step-daughter is absolutely delighted with them.
The parcels arrived safely within the timeframe, it was great that she was able to track them during the delivery process.
Many thanks to you and your team, each person I spoke to on the phone including yourself were very knowledgeable and helpful, the entire customer service experience was excellent.
Thank you to you and please also pass on my gratitude to your colleagues.
I will have no hesitation in recommending you and your company to friends and family in the future.
★★★★★ 5/5
Anna from Lurgan
I've just received my order. The delivery was very quick as I ordered it yesterday. Everything is in good condition so I'm very happy with your service.
Thank you.
★★★★★ 5/5
Example of a customer's payment plan order.
Baby due in 5 months.
Mrs Wright has ordered a Venicci Pram at £700.
Payment plan option was chosen and a 20% (£140) deposit was charged.
We contacted Mrs Wright within 24 hours and agreed a suitable payment structure.
For each of the next 4 months
Mrs Wrights credit card was charged £140.
Total Paid £700
When the Final payment was paid we shipped order out to the customer in time for the baby being born.
Baby Faye.
Mrs Wright was able to view all of her payments made and order details though her online account.
Delivery
How do you deliver an order?
We use IFS/FEDEX and Royal Mail for our deliveries. As we ship to most destinations in the UK and Ireland, delivery charges vary and are calculated at time of order. We have kept all charges to a minimum.
Travel systems, prams, cotbeds, moses baskets, buggies, swings, bouncers, walkers and large boxed items are delivered with IFS/FEDEX courier.
Smaller items, such as adaptors, parasols, etc weighing less than 2kg are delivered with Royal Mail 48h service.
What is the delivery pricing?
The below list covers most destinations but if you are in any doubt please email us for clarification.
UK mainland
Order value up to £20 delivery cost £4
Order value £20 - £50 delivery cost £6
Order value £50 - £199 delivery cost £8
Order value over £199 delivery Free
UK Highlands and Islands
Order value up to £20 delivery cost £10
Order value £20 - £50 delivery cost £15
Order value over £50 delivery cost £20
Channel Islands
Please drop us details using the form below
with the product you are interested in and
we can advise on costs accordingly
Northern Ireland
Order value up to £20 delivery cost £4
Order value £20 - £50 delivery cost £6
Order value £50 - £199 delivery cost £8
Order value over £199 delivery Free
Republic of Ireland
Order value upto £20 delivery cost £7
Order Value £20 - £50 delivery cost £9
Order value £50 - £199 delivery cost £10
Order value over £199 delivery Free
We apologise that we are unable to offer free delivery to Highlands and Islands.
How long does it take to deliver?
All goods that are marked for 2 days delivery are shipped out directly from our in store warehouse on 48 Hour ( 2 working days ) delivery and can be booked up until 1pm for same day despatch.
Products on pre-order: We'll secure 1 for you, out of the x number of stock we have already pre-ordered.
We despatch Monday - Friday.
Please note this is a 2 working days delivery facility.
Orders despatched on a Monday should arrive on a Wednesday.
Orders despatched on a Thursday should arrive on the following Monday.
Orders despatched on a Friday should arrive the following Tuesday.
Express Service (24hrs) is available at an extra cost (£12 per box) and if you need details please contact us using the information below.
Delivery on orders dispatched with Royal Mail takes about 3-4 working days.
TEL:028 90 232805 Mon- Sat. 9am-5pm
EMAIL: kathy@kidsstore.co.uk
How can I track my order with IFS/FEDEX?
It's very simple. IFS will use the same E-mail address that you have used when placing an order.
When your order has been dispatched, you'll receive a confirmation e-mail from Kids Store letting you know that the goods are about to leave us and details of the courier consignment number, along with a link to the couriers tracking facility.
For your extra assurance we also ask our couriers to send you an email confirmation and tracking link.
After that, you will also receive an email from IFS when the goods have been collected by them as well as an email when the courier is out for delivery.
From there you just need to follow the hyperlink supplied in their email to you to their website, or track manually via the consignment number again supplied in their email to you.
This is a link to their tracking facility: IFS/FEDEX tracking
Below is a sample screenshot from an order that is out for delivery. You should be able to see something similar when we ship your order with IFS Courier.
E-mail example from IFS:
Dear Kids store Customer,
Kids Store have despatched your shipment with IFS Courier Express.
Your consignment number for this shipment is: 48912993334
The shipment can be tracked via this link: https://ship.ifsgroup.com/track
Kind Regards,
IFS Courier Express
T: +44 2894 464211
W: www.ifsgroup.com
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